Legal

Terms of Service

Effective date: March 5, 2026 · Arthiva, Inc.

Please read these Terms of Service carefully before using the Arthiva platform. By accessing or using our services, you agree to be bound by these terms.

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Arthiva, Inc. ("Arthiva," "we," "us," or "our") governing your access to and use of the Arthiva incentive recovery platform, website at arthiva.ai, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Eligibility

You must be at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your organization to use the Service. By using Arthiva, you represent and warrant that you meet these requirements.

Account Registration

To access the platform, you must create an account and provide accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Promptly notifying Arthiva of any unauthorized use of your account

Arthiva reserves the right to suspend or terminate accounts that violate these Terms.

Use of the Platform

Arthiva grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

You agree to use the Service only for lawful purposes and in accordance with all applicable laws and regulations, including those related to data privacy, financial reporting, and incentive program compliance.

Prohibited Conduct

You agree not to:

  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to transmit harmful, unlawful, or fraudulent content
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to submit false or misleading incentive claims
  • Resell, sublicense, or otherwise transfer access to the Service without written consent
  • Use automated tools to scrape, crawl, or extract data from the platform

Intellectual Property

All right, title, and interest in and to the Service, including all software, algorithms, interfaces, designs, and content created by Arthiva, are and remain the exclusive property of Arthiva, Inc. and its licensors.

These Terms do not grant you any right to use Arthiva's trademarks, logos, or branding without prior written permission.

Your Data

You retain ownership of all data, content, and information you submit to the Service ("Customer Data"). By submitting Customer Data, you grant Arthiva a limited license to process and use that data solely to provide the Service to you.

You represent and warrant that you have all necessary rights to submit Customer Data and that doing so does not violate any third-party rights or applicable laws.

Fees & Payment

Access to certain features of the Service may require payment of subscription fees or other charges as set forth in your order or agreement with Arthiva. All fees are:

  • Stated in U.S. dollars unless otherwise specified
  • Non-refundable except as expressly set forth in our refund policy or required by law
  • Subject to change with reasonable advance notice

Failure to pay applicable fees may result in suspension or termination of your access.

Termination

Either party may terminate these Terms at any time. Arthiva may suspend or terminate your access immediately if you breach these Terms or engage in conduct that harms the Service or other users.

Upon termination, your right to use the Service will cease. Sections relating to intellectual property, disclaimers, limitation of liability, and governing law will survive termination.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. ARTHIVA DISCLAIMS ALL WARRANTIES, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

Results from incentive recovery efforts are not guaranteed. Arthiva provides tools and analysis to support your processes but does not guarantee any specific outcome.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARTHIVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO ARTHIVA IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless Arthiva, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

Changes to Terms

Arthiva reserves the right to update these Terms at any time. When we make material changes, we will notify you via email or a prominent notice on the platform. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

Contact

For questions about these Terms, please contact: