Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Arthiva, Inc. ("Arthiva," "we," "us," or "our") governing your access to and use of arthiva.ai, the Arthiva platform (an operational system for purchasing, inventory, suppliers, logistics, production, and returns, with Maya AI built in), and our tax, incentive, and duty recovery services (collectively, the "Service").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. A separate written customer agreement controls if it conflicts with these website Terms.

Eligibility

You must be at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your organization to use the Service. By using Arthiva, you represent and warrant that you meet these requirements.

Accounts and Customer Information

The platform is available by invitation. When you request a demo, create or accept an account, or engage the Service, you agree to provide accurate, current, and complete information. You are responsible for:

• Keeping your sign-in credentials confidential and for all activity under your account
• Having the authority to provide business, financial, and tax records to Arthiva on behalf of your organization
• Reviewing agent-drafted actions, analyses, and claim materials before approving or submitting them
• Promptly notifying Arthiva if information you provided is inaccurate or incomplete

Arthiva may decline or discontinue work that violates these Terms or applicable law.

Use of the Service

Arthiva grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

You agree to use the Service only for lawful purposes and in accordance with applicable laws and regulations, including those related to data privacy, financial reporting, trade, and tax compliance.

Maya AI agents draft proposed actions from your organization's records. Unless your organization raises an agent's autonomy, no action is taken until a person approves it, and any action that moves money always requires human approval. Arthiva records payments made in other systems and never moves money on your behalf. You remain responsible for decisions made using the Service.

Prohibited Conduct

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit harmful, unlawful, or fraudulent content
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to prepare or submit false or misleading tax, incentive, or duty claims
• Resell, sublicense, or otherwise transfer access to the Service without written consent
• Use automated tools to scrape, crawl, or extract data from the website or Service

Intellectual Property

All right, title, and interest in and to the Service, including all software, algorithms, interfaces, designs, and content created by Arthiva, are and remain the exclusive property of Arthiva, Inc. and its licensors.

These Terms do not grant you any right to use Arthiva's trademarks, logos, or branding without prior written permission.

Your Data

You retain ownership of all data, content, and information you submit to the Service ("Customer Data"). By submitting Customer Data, you grant Arthiva a limited license to process and use that data solely to provide the Service to you.

You represent and warrant that you have all necessary rights to submit Customer Data and that doing so does not violate any third-party rights or applicable laws.

Fees & Payment

There is no charge to request a demo through this website. Fees for platform subscriptions and for recovery services, including any contingency-based fee, are governed by a separate written customer agreement. Unless that agreement states otherwise, fees are:

• Stated in U.S. dollars unless otherwise specified
• Due only as specified in the applicable customer agreement
• Subject to any terms and conditions stated in that agreement

Failure to pay amounts due under a customer agreement may result in suspension or termination of the related services.

Termination

Either party may terminate these Terms at any time. Arthiva may suspend or terminate your access immediately if you breach these Terms or engage in conduct that harms the Service or other users.

Upon termination, your right to use the Service will cease. Sections relating to intellectual property, disclaimers, limitation of liability, and governing law will survive termination.

Disclaimers

Recovery results are not guaranteed. Product previews and figures on this website are illustrative sample data. Nothing on the Service is tax, legal, or financial advice; Arthiva prepares analyses and documentation, and your organization decides what to file. Outputs of AI agents are drafts that may contain errors and must be reviewed before use.

Limitation of Liability

Indemnification

You agree to indemnify, defend, and hold harmless Arthiva, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

Changes to Terms

Arthiva reserves the right to update these Terms at any time. When we make material changes, we will notify you via email or a prominent notice on the platform. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

Contact

For questions about these Terms, please contact:

• Email: Email us
• Website: arthiva.ai
• Company: Arthiva, Inc.