Privacy Policy
This Privacy Policy explains how Arthiva, Inc. ("Arthiva," "we," "us," or "our") collects, uses, and protects information when you use our incentive recovery platform and related services available at arthiva.ai.
Information We Collect
We collect information you provide directly to us, as well as information generated through your use of the platform.
Account & Identity Information:
- Name, email address, job title, and company name
- Billing and payment information (processed via third-party payment providers)
- Account credentials and authentication data
Platform Usage Data:
- Incentive program data, recovery records, and reports you upload or generate
- Log data including IP address, browser type, pages visited, and timestamps
- Device information and usage analytics
Communications: Records of correspondence when you contact our support team or provide feedback.
How We Use Information
We use the information we collect to:
- Provide, operate, and improve the Arthiva platform and services
- Process transactions and send related notices
- Respond to comments, questions, and support requests
- Send product updates, security alerts, and administrative messages
- Monitor and analyze usage trends to enhance user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in a secure manner.
Upon account termination, you may request deletion of your data by contacting info@arthiva.ai.
Security
Arthiva implements industry-standard technical and organizational safeguards to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.
No method of transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately at info@arthiva.ai.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Request portability of your data in a machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@arthiva.ai. We will respond within the timeframe required by applicable law.
Children's Privacy
The Arthiva platform is intended for business use by adults. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that a minor has provided us with personal data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, where appropriate, notify you by email or in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
- Email: info@arthiva.ai
- Website: arthiva.ai
- Company: Arthiva, Inc.