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Privacy Policy

Effective date: September 14, 2026 · Arthiva, Inc.

This Privacy Policy explains how Arthiva, Inc. ("Arthiva," "we," "us," or "our") collects, uses, and protects information when you visit arthiva.ai, book a demo or contact us, or use the Arthiva platform: an operational system for purchasing, inventory, suppliers, logistics, production, and returns with Maya AI built in, and tax, incentive, and duty recovery services.

Information We Collect

We collect information you provide directly to us and information generated when you use the website or the Arthiva platform.

Contact and Business Information:

  • Name, work email address, phone number, company name, and the products you are interested in
  • Information you include in communications with us

Platform Data:

  • Business records that you or your organization enter into or connect to the platform, such as purchasing, inventory, vendor, logistics, and production records, invoices, import and tax records, and supporting documentation

Account and Usage Information:

  • Sign-in details, including single sign-on identifiers, roles and permissions, approval decisions, and activity logs generated when you use the platform

Website Usage Data:

  • Server logs kept by our hosting provider, such as IP address, browser and device information, and pages requested. This website sets no cookies and uses no analytics

How We Use Information

We use the information we collect to:

  • Respond to demo requests, questions, and support inquiries
  • Provide, operate, secure, and improve the Arthiva platform and our recovery services
  • Prepare analyses, recovery packets, and supporting documentation requested by customers
  • Operate Maya AI agents, which draft proposed actions from your organization's own records for a person to review and approve. We do not use one customer's data to train models for another
  • Send service-related and administrative messages
  • Monitor and analyze usage trends to enhance user experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with legal obligations

Sharing of Information

We do not sell your personal information. We may share information with:

  • Service Providers: Google Cloud and Firebase for website and platform hosting; FormSubmit, which relays messages sent from our contact form; Cal.com for scheduling demos; AI model providers that process data to power Maya AI features; and other vendors that help us deliver our services, each subject to appropriate contractual safeguards.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights and safety of Arthiva and its users.
  • With Your Consent: In any other circumstance where you have provided explicit consent.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in a secure manner. Organization administrators can deactivate users and request export or deletion of their organization's platform data.

You may request deletion of your personal information by contacting Email us, subject to applicable legal and recordkeeping requirements.

Security

Arthiva implements industry-standard technical and organizational safeguards to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.

No method of transmission or storage is 100% secure. If you believe information you shared with Arthiva has been compromised, please contact us immediately at Email us.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Request portability of your data in a machine-readable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at Email us. We will respond within the timeframe required by applicable law.

Cookies

This website sets no cookies and uses no analytics. The Arthiva platform uses strictly necessary cookies to keep you signed in. For details, please review our Cookie Policy.

Children's Privacy

The Arthiva platform is intended for business use by adults. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that a minor has provided us with personal data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and provide any additional notice required by law.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: