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User management

Deactivating and offboarding users

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In this article

  1. Overview
  2. Deactivating a user
  3. If they're the primary owner
  4. Reactivating

Overview

When someone leaves, deactivate them rather than deleting: their history stays on every record they touched, and they're locked out until reactivated.

Deactivating a user

On People & access → Users, use the Deactivate user action on their row. They lose access immediately, active sessions are revoked, not just future logins, and stay locked out until an admin reactivates them.

If they're the primary owner

Every organization has a primary owner, who must be an active org admin. Deactivating the current primary owner asks you to pick a replacement from your other active org admins (Transfer primary owner to). If there's nobody eligible, the app warns you that the org will have no primary owner until you assign one, invite or promote another admin first.

Reactivating

Reactivate user is a one-click action on a deactivated row, access returns with the same roles and grants they had before.

Related guides

User managementInviting and activating users→ User managementRoles and permissions→ Single sign-onSetting up SAML single sign-on→

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